In order to preserve the confidentiality of information, the DRS requests that all routine, non-emergency information be transmitted in written form by U.S. Mail or hand-delivered to either of our offices.
If you wish to contact us by mail, the mailing address for our Wilkes-Barre office is:
113 W. North St.
Wilkes-Barre, PA 18711
If you wish to conact our Hazleton office by mail, the mailing address for the Hazleton office is:
701 N. Church St.
Hazleton, PA 18201
You may also email us at CSLuzerne@pacses.com. In your email, please be sure to include your name and the name of the person you wish to contact.
Finally, you may call our offices. Due to the volume of calls, we have installed an automated attendant that will assist you in routing your call to the proper party or department.
Support Officers only accept calls from clients between 9:00 AM and 10:00 AM and 3:30 PM and 4:30 PM. These calling hours have been established in order to allow clients to call, and Officers to complete their other tasks, in a timely fashion. The Wilkes-Barre office may be reached by phone at (570) 822-0600. The Hazleton office may be reached by phone at (570) 455-2117.
If you have a problem or concern that has not been addressed by an appropriate member of our staff, our administration will be happy to look into the situation. Please contact our Receptionist and request to be connected with that employee's